I recently had an employee who got into a bit of a conflict with someone else. They didn’t actually talk to each other but they did exchange a few strongly worded emails. You know what I”ve learned? Exchanged emails never resolve conflict. It’s a bit like trying to put out a fire by throwing butter…

In my present role I have a regular question that comes to me from many people: “what do you want to do about this?”.  “This” maybe a number of things – financial issues, questions on policy, strategic thought, simple decisions around property or meetings.  It strikes me that leadership is about making decisions, and good…