Output vs Outcome

Since this conversation has come up more than once lately, I thought this might make a good blog subject.  The question central to the subject is simply put, do you know the difference between output and outcome?  I refer specifically to your work – though it could be easily applied, and often is, to strategic…

Asking profound questions

I recently had an employee who got into a bit of a conflict with someone else. They didn’t actually talk to each other but they did exchange a few strongly worded emails. You know what I”ve learned? Exchanged emails never resolve conflict. It’s a bit like trying to put out a fire by throwing butter…

Am I racist?

Amanda’s gift to me at Christmas, I’m Still Here, by Austin Channing Brown caused me to pay it forward. I bought a copy for each of my direct leads and asked them to read through in preparation for a discussion. After having to reschedule our discussion today we met after lunch and spent an hour…