Since Rogers.com took $500 out of our account (instead of the $53 they were suppose to) we have been attempting to get a refund.  I’ve discovered they have a 30 day hold policy – no refund for 30 days…despite the fact that they admit they didn’t get it right in the first place.  Ahhh company policy.  Don’t get me wrong, I’m all for policy, in fact I’ve done my fair share of enforcing policy – but even I know that policy has it’s limits.  There are times when policy needs to be ‘exempted’ in the name of fairness.

If we simply wanted out 53 bucks back I could see them resisting us.  But since our money has actually paid someone else’s bill then I find it hard to believe that the policy applies.

And then to top it off…we arrived home yesterday to discover our home phone isn’t working.  Ahh yes, service with a smile.  A phone call (from my BlackBerry) got a service tech on the phone…but since that didn’t help they can come while we are at work to do a repair.  “Someone over 18 needs to be present”.

By the way – waiting in the mail for us upon our arrival was a refund cheque from Shaw.ca from our account in Edmonton.  I miss Shaw.ca!