I’ve made it a habit of blogging about great customer service and today I got in double measure.
We returned last night to Edmonton and when I got to the van the window had a long crack running from the passenger’s side of the van half way down over about 3 feet. It did not run from or was connected to any chips or other marks. It just seemed to emerge while sitting in the parking lot. I was hoping to get it repaired in the next week or two.
As well, I still had my snow tires on, and as I tried to find somewhere to have them removed and replaced with our all seasons…well it wasn’t going so well.. “a week Monday?”, “next Thursday?”.
As I was leaving one of the tire garages I realized that I was near Speedy Glass, where we had had the windshield replaced last year. I decided to see if they would look at the problem. Not only did Jim look at it, he remembered me – “we don’t get too many Salvation Army Officers in here” – and he had it replaced today. When I asked if he was able to do my tires he suggested I check the garage next door…which I did. They were willing to work with Jim and so they did.
I left the garage this afternoon with the windshield in (and upgraded) as well as the all season tires on.
So I give a big shout out to Speedy Glass