Tag Archives: customer service

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What does it take to be a favourite quilt shop? (from 2011)

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from Wendy (2011)

I’ve mentioned before that I like to seek out quilt shops as we travel. Last year when we were in Spokane, for example, I had a list of quilt shops I wanted to visit and one day we put them into our TomTom and set out to find them. We did find them all – except one that turned out to be an internet only store that was out of some one’s home…but that’s a blog entry for another day. If I am traveling for work I often try to allow an extra 15 – 20 minutes on the journey to make a quick stop if I know of, or come across, a quilt store en route.

Once I’ve found the shop, I soon know whether I am going to want to come back. How so? Here are a few of my thoughts…

I consider the fabric – does the store have a good variety?
  • do they carry fabric collections?
  • does the colour selection connect with the what I like to use?
  • how are the fabrics displayed and organized

Does the store inspire me? – I must admit, I like to see samples of inspiration hanging on the walls, from the ceiling and other shelves or tables around the store.

  • I do find that a good selection of patterns along with fabric pre-packaged in kits very enticing.
How am I treated? – is the staff friendly, helpful, available? If I am looking around or ask for something, do they tell me they are closing in 10 minutes?

 When I am in my ‘quilting mode’ I am looking to enter a quilting community, one where I feel like I fit. This is my hobby, where I get to spend some time doing something I can get lost in and be creative, even if only for a short period of time.

You’ll be able to follow a few more of my favourite quilt shops along the way.

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Finding your way in should be easy

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From 1990 to 1995 we were at Ottawa Citadel…a lovely congregation of about 150, with good music, skilled leadership and a great many teens and pre-teens!  We had a wonderful stay.

One of the things that seemed apparent to us when we arrived was the rather odd configuration of having the parking lot on one side of the building, and the front entrance on the other.  Everyone came in the rear door – far from the offices and that main entrance but near to the parking lot.

Canadian Tire had this one figured out long before the church… I digress.

We were blessed to sort out a few things and changing this was one of the structural pieces that I was thrilled to change.  We moved the main entrance near the parking lot yet visible from the street and gave people a much better first impression!  Plus the community witnessed The Church (the people) gathering!  A big plus for being a light unto the nations.

The rear entrance had brought you into a narrow hallway and the first door you saw was “boiler room”.

Where am I going with this…well, yesterday I went to a new branch of the CIBC.  I went to park and wondered…where is the front door?

It was then I realized they have put the front door at the front…good place you say….but the parking is at the side and back.

Can you see the front door?

I wonder if it has crossed their minds that this might not be the best service to the customer?  Or was the standard design – the cheapest design – the way we’ve always done things?  Here’s the photo to illustrate my point!

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Rogers.com continues to amaze

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I was very pleased when the Rogers.com technician arrived this morning as promised.  I’ll give them this – they’ve come when they have promised….so far.  I hear testimonies to the contrary.  The tech went straight to work..no hesitation, though his english was broken and we had to work at being understood it was okay.  He did have enough of a grasp of the language to point at the mess of wires they’ve left, and the modems and say “this stuff is stupid, it never going to work right”.

We do have phone service though – so thank you Rogers.com.  By the way you owe me $450…have I mentioned that?